Features
What your phone system can do
Everything below is part of the Servant Voice platform. Most of it is included with every user; the extras are marked, and Premium seats include texting, fax, Teams calling and voicemail transcription.
Answering calls
Get every caller to the right person, at any hour, without a receptionist doing it by hand.
Auto attendants
Menus that greet callers and send them on by keypad choice, with as many levels as you need.
Text-to-speech greetings
Type a greeting and the system reads it, or record your own.
Call queues
Hold callers in line for a team, with announcements, and an offer to call them back instead of waiting.
Ring groups
Ring several people at once, or in a set order, until someone answers.
Business hours and holiday schedules
Route calls differently after hours, on holidays, or at the flip of a switch for an unplanned closure.
Forwarding and simultaneous ring
Ring a desk phone and a cell phone together, or forward when you're busy or away.
Music on hold
Your own music or messages while callers wait.
Call blocking
Block unwanted numbers, or only let certain numbers through.
Handling calls
The everyday tools that make a team of phones work together.
Transfer and call park
Hand a call to a colleague, or park it for anyone to pick up from another phone.
Busy lamp field
See at a glance which colleagues are on a call, from buttons on your desk phone.
Call recording
Record all calls, none, or on demand, and play recordings back from the portal.
Listen, whisper and barge
Managers can listen in, coach an agent without the caller hearing, or join the call.
Paging and intercom
Page groups of desk phones, or connect an overhead paging system.
Door phones
Answer the door from your phone, with supported door intercoms.
Hot desking
Sign in to any shared phone and make it yours for the day.
Shared contacts
One company directory for everyone's phones.
Voicemail
Voicemail to email
Each message arrives as an email with the recording attached.
Shared voicemail boxes
A mailbox for a department, with a message light on everyone's phone who shares it.
Missed call alerts
An email when a call goes unanswered.
Voicemail transcriptionAdd-on
Read the message in the email before you play it.
Managing your system
See and change how your phones work without waiting on anyone, or let us do it for you.
Manager Portal
A web portal for users, greetings, schedules and call routing.
Call history and reports
Who called, when, how long, and who answered, with filters and exports.
Call quality scores
See the quality of each call, which helps find a network problem quickly.
Multiple locations
Run several offices on one system, with dialing between them by extension.
Roles and permissions
Decide who can change what, and which numbers each user may dial.
Secure sign-in
Multi-factor authentication and single sign-on for the portal.
E911 by location
Emergency calls report the registered address of the office the caller is in.
Phone numbers
Keep your numbers
We port your existing numbers from your current provider.
New local numbers
Add a number for a new line, department or location.
Toll-free numbers
800, 888, 877, 866, 855 and 844 numbers.
Fax numbersAdd-on
Keep your fax number or add a new one, for use with the Fax add-on below.
Add-ons
Extras you can add for the users who need them. Premium seats include the first four.
Business textingAdd-on
Text from your business number. Carriers require a short business registration first; we guide you through it.
FaxAdd-on
Send and receive faxes online or by email, or connect a fax machine through an adapter.
Microsoft Teams callingAdd-on
Business calls inside Microsoft Teams, alongside or instead of a desk phone.
Voicemail transcriptionAdd-on
Voicemail as text in your inbox.
Conference bridgeAdd-on
A dial-in number for meetings with outside callers.
Call center seatsSeat type
For teams that work a queue all day, with supervisor tools.
Not sure which features you need?
Tell us how your business takes calls today, and we'll put together a quote that fits. Or call us at 317-868-5444.