Switching
What switching looks like
Changing phone systems sounds disruptive. Done in the right order, your customers never notice. Here's how we do it.
Tell us about your business
How many people take calls, which phones you have, how calls should flow, and what isn't working today. We'll recommend a setup and send a quote.
Request a quoteAuthorize the number transfer
Once you sign your quote, we send you a Letter of Authorization so we can move ("port") your numbers, along with a request for a recent bill from your current provider. Moving numbers takes some time, so we start it first.
Plan your users and call flow
We send you a short form for your users, extensions and phones, then schedule a call to go over greetings, menus, ring groups and schedules. We record the details and build a system that handles calls the way you want.
Register your emergency addresses
We record the physical address of every location, so 911 calls report where the caller is.
Phones and apps set up
We configure your phones and the Servant Voice app before your numbers move, so they're ready on day one.
Go live
Your numbers move to Servant Voice on the scheduled date and calls start arriving on the new system. If anything needs adjusting, call us and we'll fix it.
Common questions
Can I keep my phone numbers?
Yes. Numbers move from your current provider to us through a process called porting. A few rural numbers can't leave the local phone company, which affects every provider; we'll check yours first. Keep your current service active until the transfer is complete, because cancelling first can lose the numbers.
Do I need new phones?
Not always. We support several phone brands, so tell us what you have. Yealink, our preferred brand, is the one we can manage and update centrally, and we'd rather sell you phones once than rent them to you forever. Some people don't need a desk phone at all if the app suits them better.
Will my internet connection handle it?
Each call uses a small amount of bandwidth, under 100 kbps, so most business internet connections handle a busy office comfortably. We'll ask about your connection and network during planning, and our partners at Servant 42 can help if your network needs work.
What happens if we lose power or internet?
Your phone system keeps running in the data center. Calls can ring the Servant Voice app on cell phones, forward to another number, or go to voicemail until you're back online.
What will my bill look like?
Your monthly service plus taxes and government fees, which vary by location. Read about taxes and fees before you compare quotes, so there are no surprises.
Ready when you are
Tell us how your business takes calls today, and we'll put together a quote that fits. Or call us at 317-868-5444.